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Privacy Policy

Privacy Policy and Data Protection 

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At Your Family Time Matters, we are committed to safeguarding the privacy of the individuals we support and ensuring that any personal data we process is handled responsibly, lawfully, and with transparency. This policy outlines how we collect, use, store, and protect personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

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Your Family Time Matters is a family support business based in England, offering guidance and legal assistance in family court matters, including child arrangements, parenting support, and associated services.

For the purposes of the UK GDPR, we are the “data controller” of your personal information when you engage our services.

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2. What Information We Collect

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We may collect and process the following types of personal data:

  • Identity and Contact Information: Name, address, phone number, email address, date of birth.

  • Family and Relationship Details: Information about your children, former partners, court proceedings, or child arrangements.

  • Sensitive Personal Data (Special Category): Information relating to health, ethnicity, religion, or allegations of domestic abuse, only where strictly necessary and with your explicit consent.

  • Client Records and Correspondence: Notes, documents, or forms generated during support sessions, including court application drafts, position statements, or referral letters.

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3. How We Use Your Information

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We use your personal data for the following purposes:

  • To provide family support services tailored to your needs.

  • To help prepare documentation or correspondence relevant to your family court case.

  • To manage your client file and keep a record of sessions or contact.

  • To respond to your enquiries or complaints.

  • To comply with legal and regulatory obligations, including safeguarding concerns.

We will only process your information where we have a valid legal basis, which may include:

  • Your consent;

  • The performance of a contract with you;

  • Our legitimate interests in running the business;

  • A legal obligation, such as safeguarding children or cooperating with court orders.

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4. How We Store and Protect Your Data

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We take appropriate technical and organisational measures to ensure your personal data is kept secure. This includes:

  • Password-protected systems and secure cloud storage;

  • Encrypted devices and secure document storage;

  • Restricted access to client information;

  • Data retention policies ensuring information is not kept longer than necessary.

We retain personal data for a minimum of six years in line with best practice and legal guidance, unless a longer period is required due to legal obligations or ongoing proceedings.

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5. Sharing Your Information

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We do not sell or rent your data to third parties.

We may share your information with trusted third parties where necessary to provide services, such as:

  • Court or Cafcass (with your consent);

  • Professional advisers or advocates working on your behalf;

  • Mediators, counsellors, or family support agencies (upon request and with permission);

  • Where required by law or to protect a child from harm.

All third parties are required to respect the security of your data and to treat it in accordance with the law.

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6. Your Data Protection Rights

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Under the UK GDPR, you have the right to:

  • Request access to your personal data (a “data subject access request”);

  • Request correction of inaccurate data;

  • Request erasure of your data in certain circumstances;

  • Object to processing or restrict how we use your data;

  • Withdraw consent at any time where we rely on it;

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

For more information, visit https://ico.org.uk.

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7. How to Contact Us

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If you have any questions about this privacy policy or the data we hold about you, please contact:

info@yourfamilytimematters.co.uk 

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We may update this privacy policy from time to time to reflect changes in law, guidance, or our services. The latest version will always be available on our website and we encourage clients to review it periodically.

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